Windows: turn off the setting and popup
- Use the mouse to open Start → Settings → Accessibility → Keyboard. On Windows 10, the same controls are under Ease of Access → Keyboard.
- Switch Sticky keys off. Open its options and turn off Keyboard shortcut for Sticky keys so five Shift presses do not offer to turn it on again.
- Close the popup if it is already open. Test your usual Shift shortcut, then press Shift five times to check that the prompt stays closed.
macOS: turn off Sticky Keys
- Open Apple menu → System Settings → Accessibility → Keyboard and switch Sticky Keys off.
- Open the information button beside Sticky Keys and deselect the option to toggle it by pressing Shift five times.
- If you prefer a shortcut panel, Option–Command–F5 opens Accessibility Shortcuts; clear Sticky Keys there.
Keep the feature without accidental activation
Sticky Keys lets you enter a shortcut one key at a time. If you use it, leave the feature on and disable only its five-Shift shortcut. Turn the feature back on from the same settings when needed.
A key that physically sticks or returns slowly needs a different check. Turning this setting off does not free a jammed keycap.