Power and connection mode
- Switch the keyboard on and charge it or replace its user-replaceable batteries. Check the mode switch for Bluetooth, receiver or wired input.
- On a multi-device keyboard, select the channel assigned to this computer. A channel paired to a different device will send input there.
- If supported, compare a wired connection. A charging-only cable does not necessarily provide keyboard input.
USB receiver keyboards
- Use the receiver intended for this keyboard. Plug it directly into the computer and try another port.
- Reconnect the receiver and move the keyboard nearby. If pairing was lost, use the maker’s pairing utility for that receiver family.
- Do not try to pair a receiver-only keyboard through the Bluetooth menu.
Bluetooth on Windows
- Open Settings → Bluetooth & devices and enable Bluetooth. Put the keyboard into pairing mode using its manual.
- Choose Add device → Bluetooth and select the keyboard. Follow the displayed pairing instructions; enter a requested code on that keyboard and finish as directed.
- For a stale pairing, remove only this keyboard from Devices, then pair again. If Bluetooth itself is unavailable, use Windows Bluetooth troubleshooting.
Bluetooth and Magic Keyboard on macOS
- Open System Settings → Bluetooth, enable Bluetooth and connect the keyboard while it is discoverable.
- For a rechargeable Magic Keyboard, connect it to the Mac with its supported USB cable to pair and charge. Wait about a minute before disconnecting.
- Older battery-powered Apple keyboards pair through Bluetooth; enter any displayed passcode on the keyboard and press Return.
If it disconnects after sleep or during use
Check whether the device selected another host channel and whether its charge is low. Compare a direct receiver port or a nearby Bluetooth connection, then another computer if available. Use model support if the same disconnection continues.